September 2026
Original scientific article
EXAMINING THE RELATIONSHIP BETWEEN ARTIFICIAL INTELLIGENCE AND EMPLOYEE WELL BEING IN CUSTOMER CENTRIC ORGANIZATIONS
AI is rapidly redefining how customer-oriented companies conduct their businesses through process automation, decision-making, and improved customer service. However, the influence of AI is lacking regarding employee well-being. This paper is focused on researching the connection between AI adoption and employee well-being by assessing the effects ...
By K.R. Sowmya, Bhuvaneswari Gowthaman, R. Santhiya, J. Sathish Kumar, R. Elavarasan