Abstract

The paper explores the importance of emotional intelligence (EI) in conflict-solving and effective teamwork in multigenerational workforces. As the workplace demographics continue to diversify, comprising Baby Boomers, Generation X, Millennials, and Generation Z, it is important to know how EI can help eliminate generational differences, encourage cooperation, and overcome conflicts. To determine the effects of EI in workplace dynamics, the study uses a mixed-method approach, which incorporates both qualitative and quantitative methods that involve using interviews and surveys, respectively. The outcome shows that better conflict resolution (R2 = 0.62, Beta = 0.45, p < 0.0005) and team collaboration (R2 = 0.57, Beta = 0.38, p < 0.002), especially among the Millennials and Generation Z, correlate with a greater level of EI. Even though the scores of the Baby Boomers and the Generation X were lower in EI, their experience-based conflict-solving methods worked effectively, particularly when they incorporated EI in their relationship. Findings of ANOVA also indicated that the EI scores were significantly different between various generations (F = 4.56, p = 0.004). The results indicate that companies can use EI training courses specific to every group of generational cohorts and optimize collaboration and reduce generational tension. Moreover, intergenerational mentoring is able to contribute to strengthening the performance and understanding between generations. The present study is a part of the existing literature regarding EI in multigenerational teams, and it will be valuable in the practical management of multigenerational workforces and the enhancement of organizational performance.

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